Privacy Policy

Last Updated: June 09, 2025

1. Introduction

This Privacy Policy describes how Kachahari Chalo and its affiliates (collectively "Kachahari Chalo, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.kachaharichalo.com (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

2. Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
• Information shared as proof of identity or address
• Sensitive personal data (with your consent) such as bank account, credit/debit card information, or biometric information
• Behavior, preferences, and other information that you choose to provide on our Platform
• Information related to your transactions on Platform and third-party business partner platforms

3. Usage of Information

We use personal data to:

• Provide the services you request
• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about offers, products, services, and updates
• Customise your experience
• Detect and protect against fraud and criminal activity
• Enforce our terms and conditions
• Conduct marketing research and analysis

4. Information Sharing

We may share your personal data with:

• Our group entities and affiliates
• Third parties such as sellers and business partners
• Service providers including logistics partners
• Government agencies or law enforcement when required by law

5. Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, please note that transmission of information over the internet is not completely secure.

6. Data Deletion and Retention

You can delete your account through your profile settings. We retain your personal data for a period no longer than required for the purpose for which it was collected or as required under applicable law.

7. Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

8. Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes as required by applicable laws.